Cookie & Tracking Notice

Effective date: 2 July 2026

Version: 2.0

This Cookie & Tracking Notice explains how Artificial Intelligence Skills Development Institute (Pty) Ltd (t/a AISDI™) uses cookies, pixels, tags, scripts, local storage, session storage, analytics tools, and similar technologies on its websites, checkout flows, learning access flows, communications, and related services.

This Notice should be read together with the AISDI™ Privacy & Data Protection Policy, Terms & Conditions, Communications & Marketing Policy, and Intellectual Property & Content Policy.

1. Who we are

AISDI™ is operated by:

Artificial Intelligence Skills Development Institute (Pty) Ltd (t/a AISDI™)

Registration number: 2025/544994/07

Registered business address: 15 De Witt Street, Van Dyk's Bay, Gansbaai, 7220, Western Cape, South Africa

Privacy, cookie, and data requests: support@aisdi.ai

2. What cookies and tracking technologies are

Cookies are small files placed on your browser or device when you visit a website. Similar technologies may include pixels, tags, scripts, web beacons, local storage, session storage, software identifiers, analytics events, and tracking links.

These technologies may help AISDI™:

1. operate the website;
2. keep you signed in;
3. manage checkout and subscriptions;
4. support course access;
5. protect the website and user accounts;
6. remember preferences;
7. understand website usage;
8. measure marketing and campaign performance;
9. provide live chat and support;
10. test and improve pages;
11. manage communications;
12. support security and fraud prevention.

3. Scope of this Notice

This Notice applies to cookies and similar technologies used in connection with:

1. the AISDI™ website;
2. account registration and sign-in;
3. checkout, payment, subscription, and customer portal flows;
4. free, no-charge, trial, promotional, and evaluation access;
5. controlled digital course delivery and learning access;
6. ALMA™ and ALMA Activities™ where tracking or technical logs are involved;
7. website analytics, testing, campaign measurement, and optimization;
8. live chat, support, and communication tools;
9. marketing, campaign, and communication measurement where enabled.

4. Main cookie and tracking categories

AISDI™ may use the following categories of cookies and similar technologies.

4.1 Strictly necessary cookies and technologies

These are required for the website and services to function. They may support:

1. website operation;
2. page loading;
3. security;
4. fraud prevention;
5. account access;
6. session management;
7. checkout;
8. payment processing;
9. subscription management;
10. customer portal access;
11. course access;
12. legal or consent records.

Strictly necessary cookies cannot usually be switched off through AISDI™ cookie controls because the website or service may not work properly without them.

4.2 Preference and functional cookies

These help remember choices and support non-essential features. They may support:

1. language or region preferences;
2. currency display preferences;
3. saved settings;
4. interface preferences;
5. form-state support;
6. non-essential user-experience features.

4.3 Analytics and performance cookies

These help AISDI™ understand how visitors use the website and how pages perform. They may support:

1. page-view measurement;
2. traffic analysis;
3. session analysis;
4. error diagnostics;
5. conversion measurement;
6. performance improvement;
7. usage reporting.

4.4 Testing and optimization technologies

These help AISDI™ test and improve website pages, content, layout, and user experience. They may support:

1. A/B testing;
2. page experiments;
3. heatmaps;
4. funnel analysis;
5. interaction measurement;
6. conversion improvement.

4.5 Live chat and support technologies

These help AISDI™ provide support, live chat, enquiry handling, and customer assistance. They may support:

1. chat availability;
2. visitor context;
3. support routing;
4. chat transcripts;
5. support analytics;
6. follow-up records.

4.6 Marketing and campaign tracking technologies

These help AISDI™ understand the performance of campaigns and communications. They may support:

1. campaign attribution;
2. tagged links;
3. email campaign measurement;
4. lead-source tracking;
5. conversion reporting;
6. audience segmentation where permitted.

4.7 Advertising and retargeting technologies

AISDI™ may use advertising or retargeting technologies only where enabled and where applicable law permits. These may support:

1. advertising measurement;
2. retargeting;
3. audience creation;
4. cross-platform campaign measurement;
5. ad-performance reporting.

If AISDI™ enables advertising or retargeting that requires additional notice, consent, or opt-out rights, AISDI™ will provide the relevant control where required.

5. Specific purposes

AISDI™ may use cookies and similar technologies for the following purposes:

1. to operate and secure the website;
2. to enable login, registration, and account sessions;
3. to manage checkout, payment, subscription, and customer portal flows;
4. to support course access and controlled learning delivery;
5. to remember preferences and settings;
6. to understand website traffic and performance;
7. to improve pages, forms, navigation, and user experience;
8. to provide live chat and support features;
9. to measure marketing and campaign performance;
10. to manage communication preferences;
11. to prevent fraud, abuse, and unauthorized access;
12. to keep records of consent, preferences, and legal acknowledgements where needed.

6. Cookies and checkout

Checkout and subscription flows may require cookies and similar technologies to function. These technologies may support:

1. cart or checkout session continuity;
2. plan selection;
3. payment processing;
4. subscription setup;
5. customer portal access;
6. fraud prevention;
7. security and session validation;
8. order or transaction confirmation.

Some checkout-related cookies and technologies are strictly necessary. If they are disabled through a browser or device setting, checkout may not work correctly.

7. Cookies and course access

Course access and learning-environment functions may use cookies and similar technologies to:

1. keep users signed in;
2. verify access rights;
3. support course navigation;
4. maintain learning sessions;
5. track learning progress where applicable;
6. support ALMA™ and related course interaction;
7. secure account and course access;
8. diagnose technical issues.

8. Cookies, ALMA™, and learning analytics

ALMA™ and AI-assisted learning features may create or rely on technical records, usage metadata, session identifiers, or similar data to support the learning experience.

These records may help AISDI™:

1. provide ALMA™ interaction within courses;
2. maintain course context;
3. support ALMA Activities™;
4. diagnose technical issues;
5. understand usage patterns;
6. improve course design;
7. monitor misuse or abuse;
8. support learner assistance.

Users should not submit sensitive personal information, confidential business information, third-party private information, trade secrets, regulated data, or unauthorized information into ALMA™ or course activities.

9. Cookies and communications

AISDI™ communications may use tracking links, email pixels, tagged links, campaign identifiers, and similar technologies where permitted.

These may help AISDI™:

1. confirm email delivery;
2. measure email opens where supported;
3. measure link clicks;
4. manage unsubscribe requests;
5. understand campaign performance;
6. route enquiries;
7. manage lead source and customer relationship records;
8. avoid duplicate or irrelevant communications.

Email tracking is subject to applicable law, consent or opt-out requirements, and communication preferences where required.

10. Cookie banner and preference controls

AISDI™ may provide a cookie banner or preference centre where required or where supported by the website tools used.

Where available, the controls may allow users to:

1. accept all cookies;
2. reject non-essential cookies;
3. manage optional categories;
4. change preferences later;
5. view this Cookie & Tracking Notice and the Privacy & Data Protection Policy.

Strictly necessary cookies may remain active even if optional cookies are rejected.

11. Consent and preference categories

Where AISDI™ offers cookie preference controls, the categories may include:

1. strictly necessary;
2. preferences and functional;
3. analytics and performance;
4. testing and optimization;
5. live chat and support;
6. marketing and campaign tracking;
7. advertising and retargeting only if enabled.

Optional categories may be enabled or disabled depending on user choice, applicable law, tool capability, and the specific technology involved.

Cookie consent is separate from Terms acceptance. Cookie preferences do not replace account, checkout, marketing, subscription, or legal-policy acknowledgements.

12. Changing preferences later

Where the website supports a preference centre or preference-management tool, users may change optional cookie choices later.

Changing preferences may not delete cookies that were already placed before the change. Users may also need to clear cookies through their browser or device settings.

Some changes may take effect only after reloading the page, ending a session, or clearing browser data.

13. Browser and device controls

Most browsers allow users to block, delete, or manage cookies. Browser settings may also allow users to block third-party cookies, clear site data, or send certain privacy signals.

If a user blocks or deletes cookies, some AISDI™ website, account, checkout, course access, customer portal, or support functions may not work correctly.

Browser controls are separate from AISDI™ cookie preference controls. A user may need to manage both.

14. Do Not Track and browser privacy signals

Some browsers or devices may send “Do Not Track” or similar signals. There is no single industry standard for responding to all such signals.

AISDI™ will respond to legally required browser-based opt-out signals where applicable and where its tools support them. Where a law requires recognition of a specific signal, AISDI™ will seek to apply the required treatment.

15. Third-party cookies and services

Some cookies and tracking technologies may be provided by third-party service providers that support AISDI™ website, checkout, learning, analytics, support, communication, payment, and marketing functions.

These providers may process information according to their own privacy notices, contracts, and service terms where applicable.

AISDI™ uses provider categories in public policies where possible. Additional provider information may be made available through appropriate legal, procurement, enterprise, regulator, support, or data-processing processes where required.

16. International processing

Cookies and tracking technologies may involve service providers, infrastructure, or analytics systems located in countries outside South Africa.

This means cookie and tracking information may be stored in, accessed from, or processed in other countries. AISDI™ manages international processing through contracts, provider safeguards, privacy commitments, technical safeguards, and legal transfer mechanisms where required.

17. Cookie duration

Cookies may be session cookies or persistent cookies.

Session cookies usually expire when the browser is closed. Persistent cookies remain for a set period or until deleted.

Cookie duration depends on the technology, purpose, provider, browser setting, user choice, and applicable law.

Some consent, security, account, checkout, and preference cookies may need to persist so that the website can remember settings, maintain security, or support user choices.

18. Analytics and measurement

AISDI™ may use analytics and measurement technologies to understand:

1. which pages are visited;
2. how users move through the website;
3. which pages are effective;
4. where users encounter friction;
5. which campaigns or channels lead to visits or enquiries;
6. how website performance can be improved;
7. whether forms, pricing pages, checkout flows, and learning-access routes work properly.

Analytics may involve IP addresses, device information, browser information, approximate location, page events, session identifiers, and similar technical data.

AISDI™ may use aggregated, anonymized, or de-identified analytics where appropriate.

19. Testing and optimization

AISDI™ may use testing and optimization tools to evaluate website structure, page layout, content placement, user journeys, conversion paths, and support flows.

These technologies may record page interactions, clicks, scrolls, form interactions, page variations, session data, or similar website-use information where enabled and permitted.

AISDI™ uses these technologies to improve website usability, reduce confusion, support purchase-readiness, and improve access to learning services.

20. Live chat and support tracking

Live chat and support tools may use cookies or similar technologies to:

1. make chat available;
2. recognize returning visitors;
3. route enquiries;
4. maintain chat sessions;
5. store chat transcripts;
6. support follow-up;
7. understand support usage;
8. improve support quality.

If a user contacts AISDI™ through live chat or support tools, AISDI™ may process the information provided in that interaction according to the Privacy & Data Protection Policy.

21. Marketing and campaign measurement

AISDI™ may use campaign measurement tools to understand the effectiveness of newsletters, campaigns, partner communications, business-access campaigns, and public website marketing.

These tools may involve:

1. tagged links;
2. campaign identifiers;
3. referral source;
4. landing page;
5. conversion events;
6. email open and click events;
7. lead-source records;
8. audience segments where permitted.

Marketing tracking is handled according to applicable consent, preference, unsubscribe, and opt-out rules.

22. Sale, sharing, targeted advertising, and opt-out rights

AISDI™ does not sell personal information for monetary consideration.

Where a privacy law treats certain analytics, advertising, retargeting, cross-context behavioural advertising, or targeted advertising activities as a “sale,” “sharing,” or targeted advertising activity, AISDI™ will provide the required notice or opt-out mechanism if that law applies to AISDI™ and the activity is enabled.

Users may contact support@aisdi.ai with questions about sale, sharing, targeted advertising, or opt-out rights.

23. Relationship with Privacy & Data Protection Policy

This Notice explains cookie and tracking technologies. The Privacy & Data Protection Policy explains broader personal information processing.

If cookie or tracking information identifies or can reasonably identify a person, AISDI™ treats it as personal information according to the Privacy & Data Protection Policy.

24. Relationship with Communications & Marketing Policy

Email tracking, campaign measurement, unsubscribe handling, CRM records, and marketing communication preferences are also described in the Communications & Marketing Policy.

Unsubscribing from marketing emails does not necessarily change cookie preferences. Rejecting optional cookies does not necessarily unsubscribe a user from marketing emails. Users may need to manage both separately.

25. Security and fraud prevention

AISDI™ may use cookies, session identifiers, logs, device information, IP address data, and similar technologies to protect accounts, prevent fraud, detect abuse, secure checkout, investigate misuse, and maintain service integrity.

Security and fraud-prevention technologies may be treated as strictly necessary where they are required to protect users, AISDI™, payment integrity, account access, or platform security.

26. Records of consent and preferences

AISDI™ may keep records of cookie choices, consent preferences, timestamps, device or browser identifiers, region information where supported, and related preference-management data.

These records help AISDI™ honour user choices, demonstrate compliance, avoid repeated prompts, and manage preference changes.

27. Changes to this Notice

AISDI™ may change this Notice from time to time.

The effective date and version number show when this Notice was last changed.

AISDI™ may notify users of material changes through the website, cookie banner, account notice, email, customer portal, or another reasonable method.

Changes may apply immediately to new users and new visits. Where required by law, AISDI™ will request consent again or provide additional notice.

28. Contact

Cookie and tracking questions can be sent to:

Artificial Intelligence Skills Development Institute (Pty) Ltd (t/a AISDI™)

Registration number: 2025/544994/07

Registered business address: 15 De Witt Street, Van Dyk's Bay, Gansbaai, 7220, Western Cape, South Africa

Email: support@aisdi.ai

Use this email for:

1. cookie questions;
2. consent questions;
3. tracking questions;
4. analytics questions;
5. marketing opt-out help;
6. privacy requests;
7. browser-signal questions;
8. ALMA™ data questions;
9. support with changing preferences.